Britain's Busiest Airport - Heathrow

In this episode, a passenger arrives from Doha on the way to Dublin, but his final flight of the journey has been booked from Gatwick, almost 40 miles away. Can passenger experience manager Sue battle a cultural barrier in order to help him? Meanwhile, engineering apprentice Matt heads out onto the runway to calibrate the arrival lights and gets closer to a 747 than he ever thought possible. There is a massive new arrival in the shape of a brand new 787 Dreamliner plane, with senior first officer Dave flying to Seattle to collect the new aircraft. Finally, the airport's dedicated fire brigade extinguishes a fire on a 747, but fortunately it is just a drill.